RapidSOS

Hilton Head Island Fire Rescue uses RapidSOS. A 911 wireless call location application, which allows a wireless device caller's location to be pinpointed within a three meter radius, while in motion, and for fifteen minutes after the call has been disconnected.

RapidSOS has partnered with Apple, Google, and Smart911 to deliver better location data for wireless calls received from iPhones with iOS 12 and Android phones version 4.0 and up. When an Apple or Google customer makes a 911 call the traditional location information is transmitted to the dispatch center.

How RapidSOS Works

• The application uses the actual GPS information of the device to pinpoint the exact location of the caller.
• The map shows red pins or "bread crumbs" of the call/caller as they are walking, riding a bike, driving in a car, in a boat, or in other locations.
• The green pin is the location of where the call/caller terminated the call or their actual last known location before the call terminated.
  • The accuracy of the call/caller will display within so many meters along with the percentage of location accuracy.
  • A basic map view, satellite view and a Google street view is generated to assist the call-taker in locating the caller and to further instruct the first responders to the exact location if necessary.

RapidSOS works with Apple and Android devices by AT&T, Verizon, and T-Mobile. Other carriers may be added.

How RapidSOS Benefits You

• Visitors and residents can be located quickly.
• In the middle of a stressful event it can be difficult to remember your physical address.
• Major incidents like motor vehicle accidents, large fires on the beach, a structure fire in a neighborhood, or a shooting in a location can be easily recognized.
• The "pin" or location, in most cases, populates on the screen BEFORE the phone ever rings into the 911 center to be answered by the call-taker.
• Response time to the caller and the emergency is faster.
• You can add the following personal information in your device so it can be displayed for the call taker: emergency contacts, blood type, age, height, weight, organ donation and any preexisting medical conditions or allergies.

How can I sign up?

Registration is simple, free.

Apple Device

If you have an Apple device, you will need to go into the Health App on your phone. It is white and has a pink heart in the right corner.

Once you add all of your information in the app, you have to agree to share that information with Apple so that the information can be sent to us when or if you should ever have an emergency.

Android Device

If you have an Android device, you have to go to www.emergencyprofile.org and enter your information in that platform.

Create Your Emergency Health Profile Today!

• You will need to agree to the terms and agree to share that information.

Videos

Emergency Health Profile - How Does it Work?

Questions

Contact our E911 Communications Manager at BeckyN@hiltonheadislandsc.gov or call 843-682-5129.