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Short-Term Rental Permit

The Town is accepting applications for permits through its short-term rental permitting portal.

  • Owners will receive correspondence from the Town of Hilton Head Island / LodgeRev with the account number, authorization code and web portal information.
  • Owners will need their account number and authorization code to apply for the short-term rental permit.
  • If you have not received your account number and authorization code, please contact Town Short-Term Rental Staff at 843-341-4740 or via email at STRPlan@hiltonheadislandsc.gov.
  • No longer renting and still receiving emails, contact Town Staff at 843-341-4740.

2024 Short-term Rental Permit Portal is now Open!

Visit the Short-Term Rental Portal

2023 Short-term rental permit expires December 31, 2023

Need Assistance? Call us at 843-341-4740
We are ready to help!

  • The short-term rental permit is in addition and separate from the annual business license.
  • Short-term rental permits are valid from January 1 to December 31st.
  • A short-term rental permit must be obtained for each short-term rental property that is offered for short-term rental.
  • Short-term rental permits are non-transferrable, non-refundable, and only valid for the property that is issued the permit.
  • It is the duty of the owner to notify the town of any changes of the short-term rental permit.

Short-Term Rental Permit Fee

The short-term rental ordinance establishes the assessment of an annual fee for short-term rental permits.

  • The fee is limited to recovering costs associated with identifying short-term rental properties, ensuring compliance with permitting requirements, and addressing violations.
  • Town Council will determine the annual fee during the annual budget ordinance.
  • 2023 Short-Term Rental permit fee is $250 for each property offered for short-term rental.
  • Short-term rental permits are non-refundable.

Short-Term Rental Portal

The Town has partnered with GovOS to assist with the management of the short-term rental ordinance. The short-term rental portal, to launch January 3, 2023, will provide owners the following services with a 24/7 Online Business Center:

  1. To receive your new account number and activation code contact Town staff at 843-341-4740 or STRPlan@hiltonheadislandsc.gov.
  2. Paperless registration and permitting of a short-term rental property.
  3. Make any changes or updates to the permit or account information.
  4. Maintain owner or short-term rental agent contact information.
  5. Dedicated Customer Service Support Center to assist with permitting questions.

Visit the Short-Term Rental Portal

Need assistance with the short-term rental portal?

Contact Town staff at 843-341-4740 or STRPlan@hiltonheadislandsc.gov.


Requirements for Single-Family Dwellings

Owners of single-family dwellings will be required to upload a site plan of their property to show the parking and trash areas which will be reviewed by town staff for approval.

Learn more about Short-Term Rental Site Plans

View Short-Term Rental Permit Requirements

How to Obtain a Short-term Rental Permit

Owners will receive a registration letter by mail from the Town of Hilton Head Island/LodgeRev with account information and instructions on how to apply.

Once you have your account information, please follow the steps below.

Short-term Rental Permit Process

Step 1. Visit the Short-Term Rental Portal

Visit the Short-Term Rental Portal

Step 2. Register as a New User

  1. On the login page, select the New user? Register Here link under the log in button.
  2. Enter your email address.
    You will receive an emai that will prompt you to click on a link which will take you to a secure User Profile screen.
  3. Create your User Profile and select the orange Continue to Business Profile button.
    1. You will be required to link your Business Profile to your short-term rental property by entering the account number and activation code you received in your registration letter.
    2. Note that your short-term rental account number in the system has Six Digits, so your account number will begin with zeroes.
  4. Enter your Account Number and 6-digit Activation Code, then select blue Look Up button,
  5. Choose Role in the drop-down box, then select the green Connect button.
  6. Select the blue Return to Business Center Button.

Step 3. Complete Open Tasks in your Business Center

Select the task link(s) under the Open Tasks heading.

  1. Be sure to click the orange Submit button after you complete your application.
  2. If you own a single-family dwelling, you will also need to create and upload a site plan (condos/villas are exempt). Be sure to click the orange Submit button after you upload your site plan.

Step 4. Submit Permit Fee Payment

Follow payment instructions and select the orange Submit button.

You will receive a payment receipt by email.

Short-term rental permits are non-refundable.

Step 5. Permit Application Approvals

You will receive an email notification once the application has been approved (please allow up to 30 days for processing).

You will be able to print your STR permit once it has been approved.

Videos

How to Use the Short-Term Rental Permit Portal


Audio Transcript for How to Use the Short-Term Renta Permit Portal Video


Owner's Toolkit

Short-Term Rental Portal
Short-Term Rental Site Plan App

Be a Good Neighbor Renter Resource
Be a Good Neighbor Flyer

Short-Term Rental Permit Dashboard
Short-Term Rental Fire Safety

Short-Term Rental Permit Requirements Flyer
Short-Term Rental Regulations Flyer to Display in Rental Properties

Short-Term Rental Portal

Short-Term Rental Portal

Application & Account Support


Sign Up for Short-Term Rental Updates