Americans with Disabilites Act (ADA)

Compliance, Complaint Procedure, and Identification of ADA Coordinator

Town of Hilton Head Island Commitment to ADA Compliance

The Town of Hilton Head Island is committed to ensuring that all programs, services, and activities are accessible to all residents, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA). Under Title II of the ADA, Town of Hilton Head Island does not discriminate based on disability and will make reasonable modifications to its policies, programs, and procedures to ensure accessibility for people with disabilities.

ADA Coordinator

To ensure effective communication and equal access to services, Town of Hilton Head Island has designated an ADA Coordinator to oversee compliance with the ADA, respond to requests for reasonable accommodations, and address any concerns related to accessibility.

For any questions or concerns related to the ADA, or to request an accommodation, please contact:

• Name:  Angie Stone, Assistant Town Manager
• Title:  ADA Coordinator
• Phone:  843-341-4622
• Email:  AngieS@hiltonheadislandsc.gov
• Office Address:  23B Shelter Cove Lane, Suite 101, Hilton Head Island, SC 29928

Complaint Procedure

If you believe you or someone you know has been denied access to a program, service, or activity of Town of Hilton Head Island based on a disability, you have the right to file an ADA complaint. The following steps outline the process for submitting a complaint:

1. Submit the Complaint:  Complaints must be submitted in writing and include the following:
   • Your name and contact information.
   • A description of the issue or barrier that caused the discrimination or inaccessibility.
   • Date, location, and any other relevant details.

   You may submit complaints by mail, email, or in person to the ADA Coordinator at the contact information provided above. If you need assistance completing the complaint form or submitting your complaint, please reach out to the ADA Coordinator for support.

2. Investigation:  Upon receiving a complaint, Town of Hilton Head Island will investigate the issue and seek to resolve it promptly. The ADA Coordinator will work with relevant departments to assess the barrier or issue and develop a solution.
3. Response:  You will receive a response within 30 days from the date of the complaint. The response will outline the findings of the investigation and any steps the municipality will take to address the issue.
4. Appeals:  If you are not satisfied with the outcome, you may appeal the decision within 60 days by submitting a written request for review to the Town Manager.

The Town of Hilton Head Island strives to provide a fair and accessible complaint resolution process to ensure that all individuals receive equal access to government services.

Requesting Accommodations

If you need accommodations to participate in any public meetings, events, or other government services, please contact the ADA Coordinator at least 48 hours before the event to ensure that we can accommodate your needs. Examples of reasonable accommodations include, but are not limited to:

• Accessible seating.
• Sign language interpreters.
• Documents in Braille or large print.
• Assistive listening devices.

Public Input

The Town of Hilton Head Island encourages feedback from the public regarding ADA compliance and accessibility. We are committed to continually improving accessibility and value the input of our community members. If you have any suggestions for improving accessibility, please contact the ADA Coordinator.

For more information about the ADA and your rights, visit https://ada.gov.