News Release

Town of Hilton Head Island Logo

Got a problem to Report? Use the Town’s New MyHHI App

February 10, 2022

The Town of Hilton Head Island has launched its new MyHHI mobile app.

MyHHI gives users an easy tool to report non-emergency issues like potholes and pathway damage to the Town from their smartphone, tablet and computers thanks to the Town’s partnership with SeeClickFix, a citizen engagement platform. Users will also be able to access information about parks, beaches, cultural happenings and other topics.

"I'm excited about the availability of this app for our residents as it provides them more access to Town staff right from their handheld devices," said Mayor John McCann.

"We are pleased to provide this new service for our citizens. Using this tool gives the public the chance to help us repair issues that we may not be aware of. It could be a crack in a pathway or fallen tree branches. Whatever it is, we want to be able to respond with a solution," said Hilton Head Island Town Manager Marc Orlando. "This service will make it easier for us to hear about and solve quality of life issues within our community."

The app is free and is available for download from the Google Play and Apple Store. Once you download the app, you will be prompted to create an account to submit service requests.

How to Use MyHHI to Report an Issue

Users can place requests for non-emergency concerns such as potholes, sidewalk damage, park maintenance, beach violations, dead animals, landscape issues and blocked storm drains. 

Once the app is opened on your device, you’re directed to tap a button to submit a new request and then follow the prompts to provide details such as location, type of issue and a description of the issue. You have the option to upload a photo or video with each service request as a visual reference to help communicate the issue. 

The request is then automatically assigned to the appropriate Town department. Once you have submitted the request, you will receive a response acknowledging your service request. 

You can track the response to your request via automated status updates. You will also be notified once the work is completed or the issue has been resolved. Users can create their own watch areas as well, which will alert them of issues reported within that area.

In addition to the mobile apps, residents can report issues through the Town’s website at hiltonheadislandsc.gov/myhhi.  An account is not required for the website. 

Informational Links on the MyHHI App

On mobile devices, the MyHHI app also features links for the following:

For more information about MyHHI, visit hiltonheadislandsc.gov/myhhi.

Contact
Carolyn Grant, Communications Director
843-341-4618
CarolynG@hiltonheadislandsc.gov