News Release

Town Transitioning to New Online Portal for Permit Submissions

June 21, 2021

Current Citizen Access Portal (CAP) Will Be Down from Thursday, June 24 through Sunday, June 27

Starting this week, the Town of Hilton Head Island will undergo some software upgrades that will temporarily affect customers' ability to apply for permits online.

From 12 am, Thursday, June 24, 2021, through 11:59 pm, Sunday, June 27, 2021, the Town's current online system will be down while upgrades are made. During this outage, the Town will  transition from its existing Citizens Access Portal (CAP) to a new Citizen Self-Service (CSS) portal.

The new Citizen Self-Service (CSS) portal will make it easier for customers to submit permits requests. Through CSS, customers will be able to:

• View and upload plan drawings and documents.
• Search for projects by name and location.
• Track the status of your application.
• Pay fees.

"Making our processes better for our customers and community is a top priority. We want to ensure that you are able to connect with us and seamlessly conduct business," said Teri Lewis, Deputy Community Development Director.

The new portal will still be accessible from the Town's website at www.hiltonheadislandsc.gov. To register on to the new citizen self-service portal, existing customers should use the same user name they have for the Citizens Access Portal (CAP). After logging in, users will be prompted to change their password. Other users will be able to access public information about permits through a dedicated website page that does not require logging in to the self-service portal.

During this transitional period, customer service representatives and inspection staff will be available to respond to customer needs and conduct inspections. Customers may call the Town's Community Development customer service number at 843-341-4757, email cdic@hiltonheadislandsc.gov or come in to Town Hall if they need to schedule inspections during the outage period or if they are currently in process of applying for a permit.