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Fire Rescue LogoCalling 911 - What to Do

When calling 911 in an emergency:
  • Give the complete address where you need help.
  • Tell the 911 operator what the problem is -- why you need help.
  • Answer the operator's questions -- they must ask you certain questions to help the police or fire units responding to your emergency.
  • Give the 911 operator your name.
  • Remain calm and talk clearly.
Other things to know when you call 911:
  • Give your complete address, including an apartment number or letter.
  • Know if the street you live on runs north and south or east and west.
  • Know what direction your home faces.
  • Know the nearest intersection.
  • Know how many houses your home is from the corner.
  • Know the street behind you and in front of you.
  • Let the operator control the conversation.
  • Speak loud and clear, but do not scream.
Please do not call 911 and:
  • Hang up - If you hang up before speaking to the 911 operator, they will call you back. instead say, "This is not an emergency, but..."
  • Report that the power is out at your home, unless it is an emergency. Call your utility service provider.
  • Ask for a weather report. Check the Internet instead. If your power is out, get a battery-powered radio and stay tuned to a local radio station.