Calling 911 - What to Do
When calling 911 in an emergency:
- Give the complete address where you need help.
- Tell the 911 operator what the problem is -- why you need help.
- Answer the operator's questions -- they must ask you certain questions to help the police or fire units responding to your emergency.
- Give the 911 operator your name.
- Remain calm and talk clearly.
Other things to know when you call 911:
- Give your complete address, including an apartment number or letter.
- Know if the street you live on runs north and south or east and west.
- Know what direction your home faces.
- Know the nearest intersection.
- Know how many houses your home is from the corner.
- Know the street behind you and in front of you.
- Let the operator control the conversation.
- Speak loud and clear, but do not scream.
Please do not call 911 and:
- Hang up - If you hang up before speaking to the 911 operator, they will call you back. instead say, "This is not an emergency, but..."
- Report that the power is out at your home, unless it is an emergency. Call your utility service provider.
- Ask for a weather report. Check the Internet instead. If your power is out, get a battery-powered radio and stay tuned to a local radio station.